Resolution Specialist

Provide a solution driven mentality for managing and resolving discrepancies between purchase orders and invoices, ensuring timely payments to vendors and maintaining accurate financial records.  Maintains daily communication across Strategic Sourcing and Procurement, Receiving, and Accounts Payable Departments Personnel.  Audits receipts to support a three-way match of the invoices.   

Position Responsibilities

Review and follow instructions in resolving match exceptions/invoice discrepancies daily per department standard operating procedures assigned via que.

Escalates any match exceptions/invoice discrepancies that need assistance from another employee or need to be escalated with the vendor. 

Handle incoming/outgoing calls and emails with suppliers and employees to support the transactional operations and the procure to pay process.

Identify and provide feedback on trends, patterns of recurring issues to Manager or designee.

Run match exception/invoice discrepancy reports to ensure resolution to proactively determine purchase orders which will arrive discrepant and identify what can be resolved ahead of time.

Position Qualifications Required:

Required Experience:

1 year progressively responsible experience in administrative support

PC skills and experience in a windows-based environment is required

Required Education:

HS diploma required.

Associates degree preferred in a business related area.