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Lead Patient Accounts Representative - FT Remote

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Job ID: R1053790 Type: Full Time Location: Marlton, New Jersey Standard Hours: 40 Shift: 1st Shift

Position is needed for the support of the Pre-AR Charge Capture team in capturing and reconciling charges including Haiku reconciliation.


Summary:

* Works with internal and external groups to ensure all non – Office/Urgent Care charges that route to charge review work queues are reviewed and billed timely. 

* Complete charge review, manual charge entry and charge reconciliation processes for assigned practices, work directly with practice management teams regarding provider charge trigger and Haiku charge items, support affiliate practice billers with charge review and reconciliation workflow.  

* Review and update weekly charge status form. Pull manual charge files from non-Virtua systems and emails.  Review monthly dialysis report completing comparison to ensure report is complete. 

* Acts as a lead to team members, guiding staff, and delegating work. 

Position Responsibilities:

* Coordinates workflow on a daily basis, delegating work to staff.  Provides on-going education and training to staff to maintain controls, procedures, and monitoring of all aspects of charge review, manual charge entry and charge reconciliation. Resolves charging and system issues working in conjunction with various ancillary departments. 

* Pulls reports of manual charges from emails and non-Virtua systems, reviews, and assigns.  Compare reports to previous months to identify changes in volume.  Work directly with IT regarding updates required for VMG Missing Charge database and system items that affect charges.  Work assigned practice charge review WQs, manual charges and charge reconciliation reports in support of charge capture.  Work closely with billing company regarding charge corrections.

* For affiliate practices, provide support on-going education and training to maintain controls, procedures, and monitoring of all aspects of charge review and charge reconciliation.   Resolves charging and reconciliation issues working in conjunction with various ancillary departments

Position Qualifications Required / Experience Required:

1-3 years billing or collections experience, preferably in the medical/healthcare industry.

One year Epic system experience highly preferred.

Self-sufficient needing minimal supervision.

Able to accurately work in a fast paced environment with excellent customer service and interpersonal skills.

PC literate with a working knowledge of Microsoft Office applications

Required Education:

High School Diploma or equivalent.

Hourly Rate: $19.99 - $29.99 The actual salary/rate will vary based on applicant’s experience as well as internal equity and alignment with market data.

Virtua offers a comprehensive package of benefits for full-time and part-time colleagues, including, but not limited to: medical/prescription, dental and vision insurance; health and dependent care flexible spending accounts; 403(b) (401(k) subject to collective bargaining agreement); paid time off, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, colleague and dependent life insurance and supplemental life and AD&D insurance; tuition assistance, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

For more benefits information click here.

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