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Schedule:

Monday - Friday, 8:00am - 4:30pm, no weekends or holidays. Work from home (local) onsite meetings could occur with advanced notice. 

This position supports the Complete Weight Management (CWM) Navigation team covering both surgical (Bariatric Surgery) and medical weight loss patients through their weight loss journey. 

Job Summary:

Serves as a point of contact for referring physicians, patients and caregivers to provide resources and assistance with accessing clinical and supportive care services offered within Virtua and in the community. Facilitates patient appointments with specialty physicians.

Position Responsibilities:

Serves as an essential link between patients and all other care providers. Assist patients in understanding their diagnosis, treatment options, and the resources available, including educating eligible patients about appropriate clinical research studies and technologies. Adheres to established productivity benchmarks.

Facilitates appointments for consults and support services within established service standards, including social workers, dietitians, physician, etc. Follows patients throughout the care continuum, including inpatient admissions, and collaborates with inpatient care management resources.

Develops, plans and presents patient education programs and tools.

Responsible for outreach efforts to establish and maintain positive working relationships with key customers (physicians, office staff, diagnostic staff, nurses, radiology staff, social services staff, etc.)

As an integral member of the health care team, coordinates patient care and communicates and collaborates extensively with the other members of the healthcare team, patients and/or patient's family or significant other(s).

Participates in clinical decision making and patient education. Responsible for outreach efforts to establish and maintain positive working relationships with key customers (physicians, office staff, diagnostic staff, nurses, radiology staff, social services staff, etc.)

Perform data entry and complete all data records with concise patient information and appropriate coding where appropriate to ensure proper tracking of leads.  Understanding of all databases used such as Epic, Finesse, Cisco phone system.

Follows-up with patients pre & postoperatively via telephone and correspondences and collaborates with providers and care team as necessary.  Maintains confidential records and files/screens telephone calls and resolves routine inquiries/problems.  

Develop a thorough understanding of Virtua services including procedures for the proper and timely scheduling of all Virtua’s clinical services. Have knowledge or understanding of insurance plans, medical terminology and financial assistance programs.

Position Qualifications Required:

Required Experience:

A minimum of 2-3 years of customer service or call center experience required as an LPN.

Demonstrates knowledge of nursing skills, hospital practices, procedures and standards.

Perfects skills and stays abreast of current nursing practice through on-going education, journals, etc.

Must have strong communication skills.

Pleasant and professional phone skills with good diction, tone, and pace.

Strong written and communication skills required including grammar and spelling

Ability to work quickly while making accurate decisions is required.

Must be able to use general office equipment including multi-line telephone system.

Required Education:

Graduate of accredited LPN program

Training / Certification / Licensure:

NJ LPN license

Hourly Rate: $23.80 - $35.71 The actual salary/rate will vary based on applicant’s experience as well as internal equity and alignment with market data.

Virtua offers a comprehensive package of benefits for full-time and part-time colleagues, including, but not limited to: medical/prescription, dental and vision insurance; health and dependent care flexible spending accounts; 403(b) (401(k) subject to collective bargaining agreement); paid time off, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, colleague and dependent life insurance and supplemental life and AD&D insurance; tuition assistance, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

For more benefits information click here.