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Administratively coordinates and monitors the patient throughout the patient experience including: scheduling of appropriate appointments, documentation, and insurance coordination in a fast-paced, busy Virtual Call Center Environment setting.

This person will be the first-line administrative contact for patient, while providing concierge-like service and access. They are expected to provide timely services to patients wishing to schedule appointments or needing assistance with their care. Meeting departmental goals to reach company customer service goals. Works closely with clinical staff in coordinating and scheduling appointments. Provides professional customer service to patients. Responsible for making and scheduling future patient appointments and performing a variety of tasks related to the scheduling of clients to receive services ordered by medical service providers. Prepares task logs of daily activity as requested by management. Assists with logistical and/or clerical problem resolution related to the patient’s appointments. Follows protocols as outlined by management. 

Co-Reports directly to Manager of the Access Center and the Access Center Supervisor. 

Position Responsibilities:

• Assists patients by determining needs, scheduling or canceling appointments, or referring to correct staff person. 
• Provides professional customer service by obtaining and verifying necessary demographic and insurance information.  
• Maintains and update current information on physician schedules ensuring that patients are scheduled properly. 
• Obtains and enters new patient demographics; updates patient information, as necessary, in the computer system to maintain accuracy for front desk & billing. 
• Obtains insurance information and documentation. 
• Accurately documents patient accounts of all actions taken. 
• Monitors and/or performs daily administrative coordination of patient experience through scheduling of administrative appointments.  
• Enters data and documentation in patient health database, as well as practice logs. 
• Provides administrative support to clinical team as needed regarding correspondence, patient record, and documentation. 
• Interacts professionally with other employees, customers and suppliers. 
• Works effectively as a team contributor on all assignments. 
• Works independently while understanding the necessity for communicating and coordinating work efforts with other employees and management. 
• Maintains strictest confidentiality; adhering to all HIPAA guidelines/regulations. 
• Maintains regular and punctual attendance. 
• Completes additional projects and duties as assigned by manager.  
  

Position Qualifications Required / Experience Required:
EDUCATION AND WORK EXPERIENCE

• High school diploma or GED. 
• Minimum of one-year work experience in customer service. 
• Medical terminology helpful. 
• Experience working with Navinet, ECW, EPIC 
• One year experience working in a multispecialty group practice or healthcare system preferred. 
• One year experience in insurance authorizations desirable. 

Hourly Rate: $18.16 - $26.95 The actual salary/rate will vary based on applicant’s experience as well as internal equity and alignment with market data.

Virtua offers a comprehensive package of benefits for full-time and part-time colleagues, including, but not limited to: medical/prescription, dental and vision insurance; health and dependent care flexible spending accounts; 403(b) (401(k) subject to collective bargaining agreement); paid time off, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, colleague and dependent life insurance and supplemental life and AD&D insurance; tuition assistance, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

For more benefits information click here.