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Schedule: Tuesday and Friday 0800-1630, two 8-hour shifts per week, 0.4 FTE

Summary:

Assists the Patient Relations Manager and functions in a patient/hospital/staff liaison role, with a goal of improved communications and complaint resolution.

Supports Patient Relations department in various capacities as needed to improve patient satisfaction.

Position Responsibilities:

• Acts as communication liaison between patient, family, staff and surgeons.

• Resolves complaints in an efficient and timely manner with support from Patient Representative and/or Manager as needed.

• Documents complaints, resolutions, and feedback through formalized process.

• Alerts Patient Relations Manager of potential ethical issues.

• Supports the rights of each patient.

• Investigates and retrieves missing patient belongings.

• Assist with ADA needs.

Position Qualifications Required / Experience Required:

Medical terminology and electronic medical record experience is preferred.

Customer service/Patient Experience background is also preferred.

Must have a general understanding of hospital and healthcare services.

Possess positive interpersonal communication and negotiation skills.

Must have the ability to provide conflict resolution and adapt easily to all situations, functioning well under stress.

Required Education:

HS diploma or equivalent required.

Hourly Rate: $18.89 - $27.81 The actual salary/rate will vary based on applicant’s experience as well as internal equity and alignment with market data.

Virtua offers a comprehensive package of benefits for full-time and part-time colleagues, including, but not limited to: medical/prescription, dental and vision insurance; health and dependent care flexible spending accounts; 403(b) (401(k) subject to collective bargaining agreement); paid time off, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, colleague and dependent life insurance and supplemental life and AD&D insurance; tuition assistance, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

For more benefits information click here.