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* Experience in OB/GYN scheduling preferred *

Job Summary:

Acts as a leader and resource to the center in the absence of the Manager.  Anticipates operating room needs and offers additional services.  Supports OR manager and provides excellent service to all surgeons offices while projecting a professional, positive image of self and Virtua. 

Position Responsibilities:

Make suggestions for process improvement of surgical scheduling.  Assist in training new staff and mentoring less experienced co-workers.

Daily quality assurance monitoring of staff and providing manager with weekly reports of staff effectiveness along with conducting team meetings.

Increase Virtua’s business and patient satisfaction by using excellent customer service skills to navigate physician offices. Sends confirmation or appropriate documentation to physician offices. 

Analyze OR reports daily looking three days forward for any scheduling issues.

Communicate daily with Operating Nurse Manager to ensure timely patient access through Virtua’s system along with protecting confidentiality of patient.

Perform data entry and complete all data records with concise patient information and appropriate coding to ensure proper tracking of leads.  Understanding of all databases used such as Amkai Systems, Cisco phone system, and CRM

Position Qualifications Required:

Required Experience: Minimum of 5 years customer service or Central Scheduling experience required.  Health care experience including medical terminology and managed care strongly preferred.

Excellent computer skills and a good knowledge of various software packages.  Pleasant and professional phone skills with good diction, tone and pace.  Strong written and communication skills required including grammar and spelling.  Ability to work quickly while making accurate decisions.  Must be able to use general office equipment including a multi-line telephone system. Bilingual ability preferred.

Required Education: High School diploma or equivalent. Associates degree preferred.

Training / Certification / Licensure:

Hourly Rate: $19.54 - $29.20 The actual salary/rate will vary based on applicant’s experience as well as internal equity and alignment with market data.

Virtua offers a comprehensive package of benefits for full-time and part-time colleagues, including, but not limited to: medical/prescription, dental and vision insurance; health and dependent care flexible spending accounts; 403(b) (401(k) subject to collective bargaining agreement); paid time off, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, colleague and dependent life insurance and supplemental life and AD&D insurance; tuition assistance, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

For more benefits information click here.